- shipping & returns
shipping & returns
Squashed Grapes offers a three tiered shipping system based on the amount you spend.
|Order total||Shipping fee|
|$0 - $99||$20|
|$200 and over||FREE|
*Rates apply to Melbourne, Sydney, Brisbane, Adelaide and Canberra metropolitan areas
**Regional areas may attract higher shipping fees, please contact us for more information
Please allow up to 5 business days for delivery to major metropolitan areas. All orders are delivered Monday to Friday during business hours, excluding public holidays. You, or a trusted representative must be present to accept your delivery. Please take this into consideration when confirming your delivery address. If you/your trusted representative are not present when your order arrives and you have not left delivery instructions in the case that no one is present, our courier company will leave a card with instructions for collecting your wine.
Your order is insured against loss or damage, however this does not apply for orders that have been left unattended (simply because delivery companies won’t accept those claims). Please bear this in mind when confirming your delivery address and whether you are happy to receive the order unattended.
Damage during delivery
If you receive a product that appears to have been damaged during transit, you MUST REFUSE TO ACCEPT delivery of the product. Please request the delivery person to return the goods to Squashed Grapes. If you need to get in touch about this, please email firstname.lastname@example.org or call us on +61 3 9503 0467.
While we’re passionate about our specially selected wines, we know that tastes will differ and we can’t always please everyone. If you’re dissatisfied with a particular wine, we are happy to provide a full refund (or provide you with a credit) for any unopened bottles. Please note we cannot offer refunds on shipping costs.
To request a refund or credit, please ship the full, unopened bottles to Squashed Grapes, 237 Bay Road, Cheltenham VIC 3192. Refunds and credits will be processed once we receive the unopened bottles of wine in their original condition.
If you have any further questions about returns or refunds, don’t hesitate to contact us.
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